I spent 3.25 minutes adding text with a lens flare in photoshop to this snipped image of my battle.net screen, because that's 2.7 minutes more than the developers put in to this game to run.
My wife surprised me by buying this game for me as a gift knowing that I love the original so much, and we played it when we just young whippersnappers after we got married in 2004. I did want to play and it told her as much, so I was pretty excited when it was time to play. Yes, I have seen the memes on reddit, and heard from a few friends it had issues, but typically I did not have some of the same issues, being that I use pretty good hardware and know what I'm doing.
Diablo 2 Resurrected crashes, does not start, has performance issues, and it generally sucks. I started it up, made a character and right away it looked exactly as I remembered, except some updated visuals and resolution. I have played many iterations and fan-made upgrades of this game, so I'm not sure I was going to be impressed, but either way, I looked at this like a good time dump, and something I could play besides Overwatch for a few weeks and catch up to some of my friends. Well, I'm sorry to say guys, i was wrong.
Every 15 minutes the game just quits to the desktop. There is no error screen or anything that prompts this, it just acts like I was done playing and quits back to the battle.net prompt. I looked online and saw a few errors and such, tons of people dealing with the same thing. Potential fixes like changing the permission to Administrator, disabling certain features, disabling overlays, underclocking and removing overclocks.. I've tried them all. I'm using the newest firmware and software driver updates on everything I own. I have installed this game on two other computers and get the same result. I've tried every variation of different settings in the video and sound options.
I requested the refund and it was denied. I have requested an appeal to their denial and attached the graphic I made in photoshop above. More to come!
Update: 1/16/22 - They denied my refund for the second time, so I wrote them back and told them I would charge back the purchase on the Discover card I used, and show them that the crashes are not part of the programmed game experience. I also mentioned that if they are calling one-two hours of play time over four days a significant amount of playtime 10-15 minutes at a time, they need to check the logs a little better. I also asked them to check those logs, or show me a way to find them. Their response is below with the feedback for of the closed ticket that they sent me:
Last update of the night 1/16/22 6:29PM - I posted the thread above to reddit to see if anyone had any ideas of how to help. Of course it's Reddit, so 97% of the comments are trash saying I'm using a potato PC, I don't know how to trouble shoot PC's, to even someone recommending me taking the CMOS battery and ram out of the computer to reformat and disable XMP. The guy called me out for being rude in my reply, but if anyone listens to his IT advice, there could be a bigger problem. Imagine taking your PC apart not knowing what to do because random dude on reddit said so to fix my $40 game, and accidentally fuck something up. Jesus.
The two people genuinely interested to see what happened are the real bros and asked some good questions which gave me pause for thought. Overall, the posts were downvoted in to non existence and left me bullied in the very forums I like to frequent. Thanks for the help guys!
Meanwhile, blizzard replied to their own closed ticket request with a specialist asking me to disable my wallpaper background and close all background processes. That's exactly what I have been doing. My wallpaper engine is set to close when games open as it is, but I killed it anyways, killed everything including razer apps and such, and it still happened. Another dead end. See attached for the latest crash I sent to blizzard:
Update 9:51pm - An example of the people on Reddit:
I've listed a few sources in my original post of all the widespread issues that plague this game and cause it to crash. This dude says.. hey listen man, you are poor, just get upgrade or stop your bitching. My specs are posted in the original post and 10+ times in the thread for people that asked. I linked to my blog where I review mid-high end PC parts, monitors, and other setups that I own that rival the one I'm currently using. People just want to talk shit to hear themselves talk. I can almost imagine the response, saying something like.. "Yeah right, you don't have that computer." or something similar. No apologies on Reddit!
